The Hunt Vintage Terms of Sale have been created to treat both Customers and Sellers fairly, in order to make both experiences of shopping and selling through Hunt Vintage simple, professional, and easy-to-use at all times.
To protect our Customers from disappointment or from unforeseen circumstances, we strongly advise all customers to thoroughly inspect every item on the website prior to purchase – from the photos displayed on our site to the item description and seller details, before buying anything. We also advise that you check every item with the same thoroughness once delivered or when it is ready for collection (if applicable). If you are unsure about an item’s condition, dimensions, quantity, or description, a customer can send any questions they might have to the item’s Seller by clicking on ‘Ask The Seller A Question’ on the individual item’s page.
CAN YOU CANCEL AN ORDER?
If a customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a refund.
The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke, or made-to-order to the customer’s specific requirements. If in doubt, the Customer can contact the Seller via the Hunt Vintage website.
If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.
To cancel the order, the Customer must follow the cancellation procedure on the Site by clicking on Cancel Order on the order page of a customer’s account.
CAN I RETURN AN ITEM?
Consumers based in the European Union can request to return the Goods on Hunt Vintage up to 14 days after the Goods have been received. Once accepted, the buyer is in charge of the shipment/delivery and should organise it as soon as possible (except in the case of a return of faulty Goods/Items).
To initiate a return, the Customer must click on Return Item on the order page on the Site. In the return request, the reason for the return must be included along with photos of any damage to the Goods/Items, if faulty.
As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke, or made-to-order to the Customer’s specific requirements.
Additionally, the Customer may not return an item for “inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that buyer measures all access areas prior to making a purchase via Hunt Vintage.
If in doubt, the Customer can ‘Contact the Seller’ via the Site.
In case of a return, the costs of delivery (i.e. outbound delivery costs when Goods are sent from the Seller to a Customer) are non-refundable.
The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to the Seller in the same condition, the Seller will confirm receipt and refund the Customer. If an item is returned to the seller damaged, or in an unsuitable condition, Hunt Vintage will not be able to process the refund and the seller may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to Hunt Vintage and the Seller or reject the delivery on arrival.
Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.
Sellers may refuse a return of an item if it has been altered by the Customer in any way.
Neither Hunt Vintage or the Sellers are liable for any damages or loss sustained in transit via third parties.